Resivo Ltd – Privacy Policy for End-Customers of Our Business Partners
Last updated: 6 August 2025
Resivo Ltd ("Resivo", "we", "us", "our") provides AI-powered telephone and online reservation services on behalf of various businesses including restaurants, cafés, salons, and similar service providers (our "Business Partners").
For most of the personal information described below Resivo acts as a "data processor" – we handle your data strictly on your Business Partner's instructions. In a few narrow cases (service analytics, fraud prevention, product improvement) we act as an independent "data controller".
Resivo Ltd is registered in England and Wales under company number 16543892.
Contact our Data Protection Officer (DPO) at [email protected] or +44 (0)23 8202 0540.
We process personal data in accordance with:
| Category | Examples | Purpose & Lawful Basis* |
|---|---|---|
| Call data | Caller ID, audio recording, transcribed text, call timestamp, unique call ID | Perform the booking contract with your venue; legitimate interest in quality assurance & fraud prevention |
| Reservation details | Name, party size, booking date/time, dietary notes, accessibility or allergy requests | Perform contract; protect vital interests where allergies disclosed |
| Payment / deposit info | Last 4 digits of card, Stripe/GoCardless token, fee amount | Perform contract & comply with financial regulations |
| SMS & email logs | Confirmation / reminder texts, sender, recipient, delivery status | Perform contract; legitimate interest in service monitoring |
| Device & usage data (website/widget) | IP address, browser type, cookies, interaction logs | Legitimate interest in security & analytics; consent for non-essential cookies |
| Service analytics (aggregated) | Call duration, abandonment rate, booking conversion | Our legitimate interest in improving and reporting on the service |
*Where we rely on consent (e.g. marketing texts) you can withdraw it at any time.
| Recipient | Reason |
|---|---|
| Your Business Partner | To confirm, modify or cancel your reservation |
| Telecoms & cloud providers (e.g. Twilio, Amazon Web Services) | Secure call processing & hosting |
| Payment processors (Stripe, GoCardless) | Collection of deposits / booking fees |
| SMS gateways | Sending confirmations & reminders |
| Professional advisers (lawyers, accountants, insurers) | Compliance & defence of legal claims |
| Regulators or law-enforcement | Where legally required |
All suppliers are bound by data-processing contracts that meet UK GDPR standards.
Your data may be stored or accessed outside the UK/EU (e.g. Amazon AWS eu-west-1 backup in Dublin and fail-over in US-East). We use one or more of the following safeguards:
| Data type | Default retention* |
|---|---|
| Call recordings & transcripts | 90 days (unless your venue's plan includes longer history) |
| Caller & reservation metadata | 12 months after the booking date |
| Payment tokens & invoices | 7 years (HMRC compliance) |
| SMS / email delivery logs | 12 months |
| Aggregated, anonymised analytics | Indefinite |
*Venues on "Starter", "Growth" or "Scale" plans may access 7-day, 21-day or unlimited logs respectively; older data is archived or deleted automatically.
You can, at no cost:
To exercise any right, email [email protected] with your request and enough information to identify you and the relevant booking.
Our service is not intended for individuals under 16. If we learn we have collected personal data from a child without verified parental consent, we will delete it promptly.
We may update this notice to reflect legal, technical or business changes. Significant changes will be highlighted on the Resivo website or notified to Business Partners for onward communication to their customers.
Thank you for trusting Resivo to power a smoother booking experience.